We’re Here for You
At Spa Nights, your peace of mind matters to us — just as much as your wellness.
Whether you have a question, need help with an order, or want to explore a collaboration, we’re here to assist you with clarity, kindness, and care.
You can reach us directly via email at Info@spa-nights.com.
We aim to respond to all inquiries within 1–2 business days, Monday through Friday.
Our fulfillment team works with trusted partners, so please note that our head office address is for correspondence only — not for product returns.
If you need to return a product, simply email us and we’ll guide you through the steps.
Business address:
Spa Nights
Akkerwindelaan 21
4143CR Leerdam, Netherlands
KVK:
BTW nr:
Support hours:
Monday to Friday, 09:00–17:00 (CET)
We’re currently preparing WhatsApp support for faster service — coming soon!
Still have questions?
Take a look at our FAQ section or reach out directly.
We’re always happy to help you relax, recharge, and feel good.
Peaceful assistance, thoughtful solutions — we’re here to help you feel good about every step of your Spa Nights journey.
At Spa Nights, we believe self-care begins the moment you visit our store — and extends well beyond your purchase.
Here's how our customer service makes your experience stress-free:
1. Quick & Calm Communication
No bots, no chaos.
When you contact us, you'll get a thoughtful human response. Usually within 1–2 business days.
We respond via email and We’re currently preparing WhatsApp support for faster service, coming soon!
2. Returns & Refunds, Made Simple
Not satisfied with your order?
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You can request a return within 14 day
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Refunds are processed within 5 working days of receiving and approval of the product return
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We’ll guide you through the process gently and clearly
3. Order Tracking & Updates
Once your order is placed, you’ll receive:
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A real-time tracking link
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Email notifications with delivery status
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Friendly reminders if there’s a delay
You can always contact us to double-check — we’re never far away.
4. Wellness-First Support
Our goal is more than customer service — it’s to help you feel seen, heard and cared for.
Whether it’s:
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Choosing the right sleep mask
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Understanding our return process
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Or booking a future spa retreat —
We’ll walk with you.
5. FAQ and Self-Service Tools
Prefer to browse on your own?
Our FAQ page includes answers to:
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Shipping timelines
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Product care
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Gift cards
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Subscription questions
And if you can’t find it? We’re always just one message away.
🌿 Spa Nights Promise
Customer service should feel like self-care.
With us, it does.
