Returns
Returns & Exchanges at Spa-Nights
We want your experience with Spa-Nights to be effortless and positive. If something’s not quite right, we’re here to help you return or exchange your product easily and transparently.
Online Return Request
Need to return a product? Use our Returns Portal to get started. You’ll be able to:
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Select which item(s) you’re returning
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Choose the reason for return
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Download a return label (free or paid, depending on the case)
We may contact you via email if we need more details about your return request.
➡️ Start a Return
Right of Withdrawal – 14 Days
You may withdraw from your purchase within 14 days of receiving your order. Simply email or message us with a clear cancellation request. You’re welcome to use our return form or the EU withdrawal form, but this is not mandatory.
🚫 Note: Hygiene-related products (like unsealed cosmetics or personal care items) cannot be returned once opened.
Refund Process
If you cancel your order within 14 days, we’ll:
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Refund your purchase amount within 14 days
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Include standard delivery costs (not return shipping unless it was our error)
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Use the same payment method used during purchase
You must return the goods within the same 14-day window. If you send them before the 14-day deadline, you’re on time.
⚠️ Products must be unused and returned in original condition. Opened or used sealed items cannot be refunded.
Received the Wrong or Faulty Item?
Please compare the item number on the product with the order confirmation email. If they don’t match or the item is defective:
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Contact us immediately at info@spa-nights.com
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We’ll send you instructions and a free return label
Ordered the Wrong Product?
If you made a mistake while ordering, you’re welcome to return the item. However, the return shipping costs will be your responsibility.